The measure of a company is not when things go smoothly. The measure of a company is how you are treated or, in this case, mistreated when things don’t go as they wish. WestJet and the CEO failed in the management of its own company, leading to strike action by its employees. What happened is exactly what you can expect in the future.
The outcome is WestJet not addressing the concerns of stranded passengers and failing to provide enough staff to ease their suffering. Two cancelled flights and a third delayed for me, and the person on the desk toeing the company line by saying, “We don’t have to provide any hotel or meal help because it wasn’t our fault.”
I had to go to the airport to eventually talk to a real person, as all calls were met with waiting and disconnects.
WestJet still has an opportunity to turn this around and show some appreciation to its customers, or will they fight them all and make it difficult for the customers to recoup their losses?
Lawrence Campbell, Corbeil, Ont.
Alberta’s blame game getting old
Re: Despite Trudeau’s efforts, Alberta’s now thriving, Opinion, July 4
Although I don’t care for his policies or conduct, I also don’t imagine a world in which the prime minister has a personal vendetta against a province. For what purpose? Why would he?
Annoyed? Maybe. If I was prime minister and a premier was depriving less well-off populations of quality of life because it was good for her ratings to seed division by enabling victimhood, I’d be pretty annoyed, too.
But mostly, it reeks of imaginary situations where Alberta gets the short end of the stick, and everyone else is out to get them.
Is Alberta not tired of acting like the sulky teenager in the room, stamping their foot like a petulant child, and name-calling everyone who disagrees with them? Seriously, it’s embarrassing and gross.
Grow up.
Jennifer Ivison, Cochrane
Make cancer care a priority
I was outraged when I read Don Braid’s column about cancer patients in Alberta waiting months to see oncologists. People will die waiting.
Very few people haven’t been touched by cancer and, as people currently diagnosed wait months for assessment and treatment, the backlog will grow.
If the UCP needs “encouragement” from Albertans, then let’s “encourage” them to fix this problem, now. Somehow the money and will are there to build new facilities, but what about staffing them? Did no one think of that?
Maybe the premier can start by apologizing to Alberta doctors for her government’s poor treatment. Then she can put in place whatever incentives are necessary to attract and retain doctors.
Let’s all support those dealing with cancer in Alberta by phoning and emailing the premier and Health Minister Adriana LaGrange.
Enough is enough.
Barbara Jenkins, Calgary
Forget logos, focus on roads and parks
It seems that every day more taxpayer money is being spent on issues that are neither urgent nor necessary, such as the new city logo.
Yet, the potholes keep increasing and the few patched ones are failing. City parks are weed-infested and overgrown.
Could we please address city issues that affect taxpayers and leave the frills for when we can drive safely and enjoy parks that are not overgrown?
This logo does not say, “Calgary, a vibrant, energetic western city.”
Susan Waters, Calgary