Analysis: The horrible psychological toll exacted by long ER waits

“Boarding duration (in en ER) is a direct risk factor for developing delirium or severe agitation,” a research study found.

On Monday afternoon, the average length of what is known as emergency room boarding at Lakeshore General Hospital was nearly 30 hours. These patients on stretchers were all awaiting an inpatient bed. But beyond the grim statistic, what is the psychological impact of waiting this long?

Many, if not most, of the patients languishing on stretchers in the Lakeshore ER are in their 60s, 70s and 80s. Some are suffering from varying degrees of dementia. Yet they often remain stuck on stretchers for hours and hours. Again, what is the impact on their mental health?

A study published last month in the Journal of the American Medical Association attempted to answer that question. Researchers studied ER patients in hospitals in the Boston area from Jan. 1, 2018, to Dec. 31, 2022.

“The findings suggest that (emergency department) boarding duration is a direct risk factor for developing delirium or severe agitation during inpatient admission,” the researchers concluded. “Building on prior study results, we found this risk to be magnified in patients with dementia.”

The Index Santé website shows Monday afternoon waits on stretchers at Montreal-area emergency departments reaching as much as 32 and a half hours.
The Index Santé website shows Monday afternoon waits on stretchers at Montreal-area emergency departments reaching as much as 32 and a half hours.

But there’s a critical difference between the length of time Boston patients had endured and the scenario that’s been unfolding for years at the Lakeshore and other Montreal ERs. In Boston, the researchers found that those experiencing delirium waited an average of 206 minutes. That’s minutes.

The report into Lakeshore General Hospital’s ER by Quebec’s ombudsperson says there was “excessive” use of restraints in the emergency department.
The report into Lakeshore General Hospital’s ER by Quebec’s ombudsperson says there was “excessive” use of restraints in the emergency department.

One could imagine that all this boarding might be even more distressing for mentally ill patients stuck in psychiatric ERs awaiting an inpatient bed. On Monday, the average length of stay on a stretcher in the ER of the Douglas Mental Health University Institute was nearly 31 hours. That’s hours, not minutes.

The Douglas in Verdun is the same psychiatric hospital where some patients were forced last year to lie for hours on mattresses strewn on the floor in an open corridor — a disturbing practice that Health Minister Christian Dubé ordered an end to only after The Gazette reported it.

For the record, the Montreal ER with the longest average wait on a stretcher on Monday was at the Albert-Prévost Mental Health Hospital in north-end Ahuntsic-Cartierville. The wait there was 32 hours and 36 minutes. For psychiatric patients.

Obviously, none of this is the fault of dedicated ER staff — nurses, doctors and orderlies — who are working under impossible conditions every day, afflicted what is known as moral injury, being forced to tolerate what should never be tolerated. So yes, ER boarding does have a psychological impact on patients — and it’s likely far worse in Quebec than in the U.S.

Related Posts


This will close in 0 seconds